FAQ – Camping Gear New Zealand


Please find answers to several FAQs below. If you still need help, feel free to reach out to us at info@campinggear.co.nz or 021 961 652 for assistance. We welcome your questions and feedback. Camping Gear New Zealand is here to help!

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Camping Gear New Zealand is managed and distributed by NewZealandNZ.co.nz Ltd

For any inquires please give us a call or send us email to info@campinggear.co.nz
Our Location

By eliminating the middleman and selling our product online directly to you, we're stripping out the traditional retail markup, ensuring that we deliver the absolute best quality gear at the best price.

Phone: 021 961 652
Our Location

We are proud to be a 100% New Zealand owned and operated company. Our office headquarters are based in Christchurch. Christchurch is located in the central south island of NZ, surrounded by some of the best outdoors in the world.

Our Office Address is:

Evil Genius Building
1091 Ferry Road
Chistchurch 8023

We don't have a big expensive warehouse and we don't stock products locally, when you order your product you are ordering direct from manufacture this saves you more however you may need to wait 15-30 days to recieved the goods!

We want you to have a great online shopping experience we are only a email or call away to help.

Phone: 021 961 652
We do not have a traditional retail location. We are a full e-Commerce business and pride ourselves on selling through this fast growing platform.
Our products are made in a number of Chinese factories. Our factories are managed by great people that we trust and have strong honest relationships with.
To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.

We accept no responsibility for any damage or theft that may occur following delivery to you.

Any delivery times provided are estimates only. We do not accept any liability in any circumstances for any loss or damage suffered as a result of late deliveries. In the event that multiple products are ordered, part deliveries may be made where stock is not available for all products and we will make all reasonable attempts to notify you of such.

Please email our customer service department if your order has not has not been received within the recommended time-frame so that we can track the package sent to you.
Free Shipping for orders over $50, items take 15-25 business days to arrive once processed.